Privacy Notice

This Privacy Notice explains how Labyrinth House LLC, a Hawaii limited liability company (“Labyrinth House,” “we,” “us,” or “our”), collects, uses, and protects your personal information when you use our website, courses, and related services (the “Service”).

For data collected through the Service, Labyrinth House LLC acts as the data controller — meaning we determine how and why your personal information is processed.

Information We Collect

• Account information: name, email address, password (stored hashed), and any profile details you choose to provide.
• Course activity: courses you’ve enrolled in, progress, completed lessons, notes, and submissions you create within the Service.
• Communications: messages you send us through email, forms, or support requests.
• Usage and device data: IP address, browser type, device identifiers, pages visited, referring URLs, and timestamps.
• Order information: a record that you've purchased a product, and the associated order ID. Payment card details are collected and processed by Stripe, not by us.

How We Use Your Information

• To create and maintain your account and provide the Service;
• To deliver courses you’ve purchased and track your progress within them;
• To process orders and refunds (via Stripe) and send receipts;
• To respond to your questions and provide customer support;
• To improve, secure, and troubleshoot the Service;
• To prevent fraud and protect against abuse;
• To send service-related and, where you’ve opted in, occasional updates about new courses or content. You can unsubscribe at any time.
• To comply with our legal obligations.

Legal Bases

Where applicable law (such as the UK GDPR or EU GDPR) requires a legal basis for processing, we rely on:

• Contract performance — to deliver the courses and account features you’ve signed up for;
• Legitimate interests — to keep the Service secure, improve it, and prevent fraud;
• Consent — for optional marketing emails and non-essential cookies, where required;
• Legal obligation — to meet tax, accounting, and other legal requirements.

Sharing Your Information

We share personal information only with:

• Stripe — our payment processor, who handles card payments, payouts to guides (via Stripe Connect), and related fraud-prevention checks for course sales.
• Service providers and subprocessors — including our hosting, database, email-delivery, and analytics providers, who process data on our behalf under appropriate contractual safeguards.
• Professional advisers — such as accountants and legal counsel, where reasonably necessary.
• Authorities — where required by law, legal process, or to protect rights, safety, or property.

We do not sell your personal information.

Data Retention

We keep your personal information only for as long as needed to provide the Service, comply with legal obligations (such as tax records), resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to processing of your personal information, or to request a portable copy. To exercise any of these rights, email us at support@labyrnthhouse.com. We will respond within the time required by applicable law (typically within 30 days).

If you are in the UK or EEA, you also have the right to lodge a complaint with your local data protection supervisory authority.

International Transfers

We are based in the United States, and our service providers may also be located in the U.S. or other countries. Where personal information is transferred outside your country of residence (including from the UK or EEA), we and our providers rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions where required.

Security

We use reasonable technical and organizational measures — including encryption in transit, access controls, and authenticated infrastructure — to protect your information. No system is perfectly secure, but we work to keep your data safe and notify you of any incident as required by law.

Cookies

We use a small number of essential cookies and similar technologies needed to keep you signed in and to operate the Service securely. If we introduce analytics or marketing cookies in the future, we’ll request your consent and provide a way to manage your preferences.

Children

The Service is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Notice

We may update this Privacy Notice from time to time. The updated version will be posted on this page with a revised effective date. For material changes, we will provide additional notice where required.

Contact

For any privacy questions or requests, contact us at support@labyrnthhouse.com.